{"id":93,"date":"2026-11-01T10:00:14","date_gmt":"2026-11-01T10:00:14","guid":{"rendered":"https:\/\/pakkami.it\/?page_id=93"},"modified":"2026-11-01T10:54:05","modified_gmt":"2026-11-01T10:54:05","slug":"pakkami-faq","status":"publish","type":"page","link":"https:\/\/pakkami.it\/zh\/pakkami-faq\/","title":{"rendered":"Pakkami faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"93\" class=\"elementor elementor-93\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-99a38e1 e-flex e-con-boxed e-con e-parent\" data-id=\"99a38e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2b9d6b elementor-widget elementor-widget-html\" data-id=\"e2b9d6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =====================================================================\n     PAKKAMI \u2014 Domande frequenti \u00b7 italiano \/ \u4e2d\u6587\n     Pagina con slug: faq\n     Incolla tutto in UN blocco Gutenberg \u00abHTML personalizzato\u00bb.\n     Nelle impostazioni della pagina disattiva il titolo (Page title) di WoodMart.\n     Contiene le due lingue: sulle pagine \/zh\/ di TranslatePress si vede il cinese,\n     altrimenti l'italiano. data-no-translation = TranslatePress non la ritraduce.\n     ===================================================================== -->\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:ital,opsz,wght@0,9..144,400;0,9..144,600;1,9..144,400;1,9..144,600&family=Manrope:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<div class=\"pk-p\" id=\"pkp\" data-no-translation>\n<div class=\"pk-lang-it\" lang=\"it\">\n  <div class=\"pk-p-hero\"><div class=\"pk-p-in\">\n    <p class=\"pk-p-kick\">Assistenza \u00b7 FAQ<\/p>\n    <h1>Domande <em>frequenti<\/em><\/h1>\n    <p class=\"pk-p-lead\">Le risposte rapide alle domande che ci fate pi\u00f9 spesso su ordini, spedizioni, resi, smartphone e licenze software.<\/p>\n    \n  <\/div><\/div>\n\n  <div class=\"pk-p-in pk-p-body\">\n    <nav class=\"pk-p-toc\" aria-label=\"Indice della pagina\"><\/nav>\n    <div class=\"pk-p-art\">\n<div class=\"pk-p-search\">\n  <svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M20 20l-3.5-3.5\"\/><\/svg>\n  <input type=\"search\" class=\"pk-p-q\" placeholder=\"Cerca una domanda: spedizione, reso, licenza\u2026\" aria-label=\"Cerca nelle domande frequenti\">\n<\/div>\n<p class=\"pk-p-none\">Nessuna domanda trovata. <a href=\"\/contatti\/\">Scrivici<\/a>: ti rispondiamo noi.<\/p>\n<section id=\"ordini\">\n  <h2>Ordini<\/h2>\n  <details><summary>Come faccio un ordine?<\/summary><div class=\"pk-p-ans\"><p>Aggiungi i prodotti al carrello, clicca su \u00abProcedi all'ordine\u00bb, inserisci i dati di spedizione e scegli il metodo di pagamento. Ricevi subito un'email di conferma.<\/p><\/div><\/details>\n  <details><summary>Devo registrarmi per acquistare?<\/summary><div class=\"pk-p-ans\"><p>No, puoi acquistare anche come ospite. Con un account per\u00f2 segui i tuoi ordini, scarichi le licenze in qualsiasi momento e ricevi <strong>50 punti di benvenuto<\/strong>.<\/p><\/div><\/details>\n  <details><summary>Posso modificare o annullare un ordine?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec, finch\u00e9 non \u00e8 stato spedito. Scrivici il prima possibile dalla pagina <a href=\"\/contatti\/\">Contatti<\/a> con il numero d'ordine. Le licenze software gi\u00e0 inviate non si possono annullare.<\/p><\/div><\/details>\n  <details><summary>Non ho ricevuto l&#x27;email di conferma<\/summary><div class=\"pk-p-ans\"><p>Controlla la cartella spam o promozioni. Se non la trovi, puoi vedere l'ordine nel tuo account oppure scriverci: verifichiamo noi.<\/p><\/div><\/details>\n<\/section>\n<section id=\"spedizioni\">\n  <h2>Spedizioni<\/h2>\n  <details><summary>Quanto costa la spedizione?<\/summary><div class=\"pk-p-ans\"><p>\u00c8 <strong>gratuita sopra i 49 \u20ac<\/strong>; sotto questa soglia costa 5,90 \u20ac. I prodotti digitali non hanno costi di spedizione. Dettagli nella pagina <a href=\"\/spedizioni\/\">Spedizioni<\/a>.<\/p><\/div><\/details>\n  <details><summary>Quando arriva il mio ordine?<\/summary><div class=\"pk-p-ans\"><p>Gli ordini pagati entro le 13:00 dei giorni lavorativi partono in giornata e arrivano di norma in 24\/48 ore lavorative.<\/p><\/div><\/details>\n  <details><summary>Come seguo il mio pacco?<\/summary><div class=\"pk-p-ans\"><p>Quando parte ti mandiamo un'email con il link del corriere. Puoi controllare lo stato anche dalla pagina <a href=\"\/traccia-ordine\/\">Traccia ordine<\/a>.<\/p><\/div><\/details>\n  <details><summary>Spedite all&#x27;estero?<\/summary><div class=\"pk-p-ans\"><p>Per ora spediamo solo in Italia, San Marino e Citt\u00e0 del Vaticano compresi.<\/p><\/div><\/details>\n<\/section>\n<section id=\"pagamenti\">\n  <h2>Pagamenti<\/h2>\n  <details><summary>Quali metodi di pagamento accettate?<\/summary><div class=\"pk-p-ans\"><p>Carte di credito e di debito (Visa, Mastercard, Maestro), PayPal, Apple Pay e Google Pay.<\/p><\/div><\/details>\n  <details><summary>Il pagamento \u00e8 sicuro?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec. I pagamenti sono gestiti da circuiti certificati e con autenticazione 3D Secure: noi non vediamo e non salviamo i dati della tua carta.<\/p><\/div><\/details>\n  <details><summary>Ricevo la fattura?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec. Se ti serve la fattura intestata a un'azienda, inserisci ragione sociale e partita IVA al checkout.<\/p><\/div><\/details>\n<\/section>\n<section id=\"resi\">\n  <h2>Resi e garanzia<\/h2>\n  <details><summary>Posso restituire un prodotto?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec, hai <strong>14 giorni dalla consegna<\/strong> per il diritto di recesso. Alcuni prodotti sono esclusi, come gli alimenti aperti e le licenze gi\u00e0 inviate. Leggi <a href=\"\/resi-e-rimborsi\/\">Resi e rimborsi<\/a>.<\/p><\/div><\/details>\n  <details><summary>Il prodotto \u00e8 arrivato danneggiato<\/summary><div class=\"pk-p-ans\"><p>Scrivici il prima possibile, meglio entro 48 ore, con il numero d'ordine e qualche foto. Sostituzione o rimborso, senza costi per te.<\/p><\/div><\/details>\n  <details><summary>Quanto dura la garanzia?<\/summary><div class=\"pk-p-ans\"><p>Tutti i prodotti hanno la <strong>garanzia legale di 24 mesi<\/strong>. Trovi tutto nella pagina <a href=\"\/garanzia\/\">Garanzia prodotti<\/a>.<\/p><\/div><\/details>\n<\/section>\n<section id=\"tech\">\n  <h2>Smartphone e tecnologia<\/h2>\n  <details><summary>Gli smartphone sono originali e nuovi?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec: vendiamo solo prodotti nuovi, originali e sigillati, con garanzia legale di 24 mesi.<\/p><\/div><\/details>\n  <details><summary>Gli smartphone sono compatibili con le reti italiane?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec, tutti i modelli in vendita funzionano con gli operatori italiani e supportano 4G e, dove indicato, 5G.<\/p><\/div><\/details>\n  <details><summary>Il caricabatterie \u00e8 incluso?<\/summary><div class=\"pk-p-ans\"><p>Dipende dal modello: molti produttori non lo includono pi\u00f9. Lo trovi sempre indicato nella scheda prodotto, alla voce \u00abContenuto della confezione\u00bb.<\/p><\/div><\/details>\n<\/section>\n<section id=\"software\">\n  <h2>Licenze software<\/h2>\n  <details><summary>Come ricevo la licenza?<\/summary><div class=\"pk-p-ans\"><p>Via email, di solito <strong>pochi minuti<\/strong> dopo il pagamento. La trovi anche nel tuo account in \u00abI miei ordini\u00bb.<\/p><\/div><\/details>\n  <details><summary>Le licenze sono originali?<\/summary><div class=\"pk-p-ans\"><p>S\u00ec, sono licenze originali. Leggi le <a href=\"\/condizioni-licenze-software\/\">condizioni delle licenze software<\/a> per i dettagli su attivazione e utilizzo.<\/p><\/div><\/details>\n  <details><summary>Il codice non funziona: cosa faccio?<\/summary><div class=\"pk-p-ans\"><p>Scrivici con il numero d'ordine e uno screenshot dell'errore: verifichiamo e ti inviamo un nuovo codice o ti rimborsiamo.<\/p><\/div><\/details>\n  <details><summary>Posso restituire una licenza?<\/summary><div class=\"pk-p-ans\"><p>Una volta inviato il codice, se al checkout hai chiesto la consegna immediata e accettato la perdita del recesso, la licenza non \u00e8 restituibile. Puoi per\u00f2 annullare l'ordine finch\u00e9 il codice non \u00e8 stato inviato.<\/p><\/div><\/details>\n<\/section>\n<section id=\"account\">\n  <h2>Account e punti<\/h2>\n  <details><summary>Come funzionano i punti?<\/summary><div class=\"pk-p-ans\"><p>Ricevi <strong>50 punti<\/strong> quando ti registri e altri punti a ogni ordine. I punti si trasformano in sconti sui prossimi acquisti.<\/p><\/div><\/details>\n  <details><summary>Ho dimenticato la password<\/summary><div class=\"pk-p-ans\"><p>Nella pagina <a href=\"\/mio-account\/\">Il mio account<\/a> clicca su \u00abPassword dimenticata?\u00bb e segui il link che ricevi via email.<\/p><\/div><\/details>\n<\/section>\n\n    <\/div>\n  <\/div>\n\n  <div class=\"pk-p-help\"><div class=\"pk-p-in pk-p-help-in\">\n    <div><h2>Non hai trovato la risposta?<\/h2><p>Scrivici: rispondiamo dal luned\u00ec al venerd\u00ec.<\/p><\/div>\n    <div class=\"pk-p-btns\"><a class=\"pk-p-btn\" href=\"\/contatti\/\">Contattaci<\/a><a class=\"pk-p-btn pk-p-btn-o\" href=\"\/faq\/\">Domande frequenti<\/a><\/div>\n  <\/div><\/div>\n<\/div>\n\n<div class=\"pk-lang-zh\" lang=\"zh-CN\">\n  <div class=\"pk-p-hero\"><div class=\"pk-p-in\">\n    <p class=\"pk-p-kick\">\u5ba2\u6237\u670d\u52a1 \u00b7 \u5e38\u89c1\u95ee\u9898<\/p>\n    <h1>\u5e38\u89c1<em>\u95ee\u9898<\/em><\/h1>\n    <p class=\"pk-p-lead\">\u5173\u4e8e\u8ba2\u5355\u3001\u914d\u9001\u3001\u9000\u8d27\u3001\u624b\u673a\u548c\u8f6f\u4ef6\u6388\u6743\uff0c\u5927\u5bb6\u6700\u5e38\u95ee\u7684\u95ee\u9898\u90fd\u5728\u8fd9\u91cc\u3002<\/p>\n    \n  <\/div><\/div>\n\n  <div class=\"pk-p-in pk-p-body\">\n    <nav class=\"pk-p-toc\" aria-label=\"\u672c\u9875\u76ee\u5f55\"><\/nav>\n    <div class=\"pk-p-art\">\n<div class=\"pk-p-search\">\n  <svg viewBox=\"0 0 24 24\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M20 20l-3.5-3.5\"\/><\/svg>\n  <input type=\"search\" class=\"pk-p-q\" placeholder=\"\u641c\u7d22\u95ee\u9898\uff1a\u914d\u9001\u3001\u9000\u8d27\u3001\u6388\u6743\u2026\" aria-label=\"\u641c\u7d22\u5e38\u89c1\u95ee\u9898\">\n<\/div>\n<p class=\"pk-p-none\">\u6ca1\u6709\u627e\u5230\u76f8\u5173\u95ee\u9898\u3002<a href=\"\/contatti\/\">\u8054\u7cfb\u6211\u4eec<\/a>\uff1a\u6211\u4eec\u6765\u56de\u7b54\u4f60\u3002<\/p>\n<section id=\"zh-ordini\">\n  <h2>\u8ba2\u5355<\/h2>\n  <details><summary>\u5982\u4f55\u4e0b\u5355\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u628a\u5546\u54c1\u52a0\u5165\u8d2d\u7269\u8f66\uff0c\u70b9\u51fb\u300c\u53bb\u7ed3\u7b97\u300d\uff0c\u586b\u5199\u6536\u8d27\u4fe1\u606f\u5e76\u9009\u62e9\u4ed8\u6b3e\u65b9\u5f0f\u3002\u4e0b\u5355\u540e\u4f60\u4f1a\u9a6c\u4e0a\u6536\u5230\u786e\u8ba4\u90ae\u4ef6\u3002<\/p><\/div><\/details>\n  <details><summary>\u5fc5\u987b\u6ce8\u518c\u624d\u80fd\u8d2d\u4e70\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u4e0d\u9700\u8981\uff0c\u4f60\u4e5f\u53ef\u4ee5\u7528\u8bbf\u5ba2\u8eab\u4efd\u8d2d\u4e70\u3002\u4e0d\u8fc7\u6ce8\u518c\u8d26\u6237\u540e\u53ef\u4ee5\u67e5\u770b\u8ba2\u5355\u3001\u968f\u65f6\u4e0b\u8f7d\u6388\u6743\uff0c\u8fd8\u80fd\u83b7\u5f97 <strong>50 \u79ef\u5206\u6ce8\u518c\u793c<\/strong>\u3002<\/p><\/div><\/details>\n  <details><summary>\u53ef\u4ee5\u4fee\u6539\u6216\u53d6\u6d88\u8ba2\u5355\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u53ef\u4ee5\uff0c\u53ea\u8981\u8ba2\u5355\u8fd8\u6ca1\u53d1\u8d27\u3002\u8bf7\u5c3d\u5feb\u901a\u8fc7<a href=\"\/contatti\/\">\u8054\u7cfb\u6211\u4eec<\/a>\u9875\u9762\u544a\u8bc9\u6211\u4eec\u8ba2\u5355\u53f7\u3002\u5df2\u7ecf\u53d1\u9001\u7684\u8f6f\u4ef6\u6388\u6743\u65e0\u6cd5\u53d6\u6d88\u3002<\/p><\/div><\/details>\n  <details><summary>\u6ca1\u6709\u6536\u5230\u786e\u8ba4\u90ae\u4ef6<\/summary><div class=\"pk-p-ans\"><p>\u8bf7\u68c0\u67e5\u5783\u573e\u90ae\u4ef6\u6216\u63a8\u5e7f\u90ae\u4ef6\u6587\u4ef6\u5939\u3002\u5982\u679c\u8fd8\u662f\u627e\u4e0d\u5230\uff0c\u53ef\u4ee5\u5728\u8d26\u6237\u4e2d\u67e5\u770b\u8ba2\u5355\uff0c\u6216\u8005\u8054\u7cfb\u6211\u4eec\uff0c\u6211\u4eec\u5e2e\u4f60\u6838\u5b9e\u3002<\/p><\/div><\/details>\n<\/section>\n<section id=\"zh-spedizioni\">\n  <h2>\u914d\u9001<\/h2>\n  <details><summary>\u8fd0\u8d39\u662f\u591a\u5c11\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u8ba2\u5355<strong>\u6ee1 49 \u20ac \u514d\u8fd0\u8d39<\/strong>\uff1b\u4e0d\u6ee1 49 \u20ac \u8fd0\u8d39 5.90 \u20ac\u3002\u6570\u5b57\u5546\u54c1\u6ca1\u6709\u8fd0\u8d39\u3002\u8be6\u60c5\u89c1<a href=\"\/spedizioni\/\">\u914d\u9001\u8bf4\u660e<\/a>\u3002<\/p><\/div><\/details>\n  <details><summary>\u8ba2\u5355\u591a\u4e45\u80fd\u5230\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u5de5\u4f5c\u65e5 13:00 \u524d\u4ed8\u6b3e\u7684\u8ba2\u5355\u5f53\u5929\u53d1\u8d27\uff0c\u901a\u5e38\u5728 24\/48 \u4e2a\u5de5\u4f5c\u5c0f\u65f6\u5185\u9001\u8fbe\u3002<\/p><\/div><\/details>\n  <details><summary>\u600e\u4e48\u67e5\u8be2\u5305\u88f9\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u5305\u88f9\u53d1\u51fa\u540e\uff0c\u6211\u4eec\u4f1a\u53d1\u90ae\u4ef6\u7ed9\u4f60\u5feb\u9012\u94fe\u63a5\u3002\u4f60\u4e5f\u53ef\u4ee5\u5728<a href=\"\/traccia-ordine\/\">\u8ba2\u5355\u67e5\u8be2<\/a>\u9875\u9762\u67e5\u770b\u72b6\u6001\u3002<\/p><\/div><\/details>\n  <details><summary>\u53ef\u4ee5\u5bc4\u5230\u56fd\u5916\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u76ee\u524d\u53ea\u914d\u9001\u610f\u5927\u5229\u5883\u5185\uff0c\u5305\u62ec\u5723\u9a6c\u529b\u8bfa\u548c\u68b5\u8482\u5188\u3002<\/p><\/div><\/details>\n<\/section>\n<section id=\"zh-pagamenti\">\n  <h2>\u4ed8\u6b3e<\/h2>\n  <details><summary>\u652f\u6301\u54ea\u4e9b\u4ed8\u6b3e\u65b9\u5f0f\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u4fe1\u7528\u5361\u548c\u501f\u8bb0\u5361\uff08Visa\u3001Mastercard\u3001Maestro\uff09\u3001PayPal\u3001Apple Pay \u548c Google Pay\u3002<\/p><\/div><\/details>\n  <details><summary>\u4ed8\u6b3e\u5b89\u5168\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u5b89\u5168\u3002\u4ed8\u6b3e\u7531\u7ecf\u8fc7\u8ba4\u8bc1\u7684\u652f\u4ed8\u6e20\u9053\u5904\u7406\uff0c\u5e76\u4f7f\u7528 3D Secure \u9a8c\u8bc1\uff1a\u6211\u4eec\u770b\u4e0d\u5230\u4e5f\u4e0d\u4f1a\u4fdd\u5b58\u4f60\u7684\u94f6\u884c\u5361\u4fe1\u606f\u3002<\/p><\/div><\/details>\n  <details><summary>\u53ef\u4ee5\u5f00\u53d1\u7968\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u53ef\u4ee5\u3002\u5982\u679c\u9700\u8981\u5f00\u7ed9\u516c\u53f8\u7684\u53d1\u7968\uff0c\u8bf7\u5728\u7ed3\u8d26\u65f6\u586b\u5199\u516c\u53f8\u540d\u79f0\u548c\u589e\u503c\u7a0e\u53f7\uff08Partita IVA\uff09\u3002<\/p><\/div><\/details>\n<\/section>\n<section id=\"zh-resi\">\n  <h2>\u9000\u8d27\u4e0e\u4fdd\u4fee<\/h2>\n  <details><summary>\u53ef\u4ee5\u9000\u8d27\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u53ef\u4ee5\uff0c\u6536\u5230\u5546\u54c1\u540e\u6709 <strong>14 \u5929<\/strong>\u65e0\u7406\u7531\u9000\u8d27\u671f\u3002\u90e8\u5206\u5546\u54c1\u9664\u5916\uff0c\u4f8b\u5982\u5df2\u6253\u5f00\u7684\u98df\u54c1\u548c\u5df2\u53d1\u9001\u7684\u8f6f\u4ef6\u6388\u6743\u3002\u8be6\u60c5\u89c1<a href=\"\/resi-e-rimborsi\/\">\u9000\u8d27\u4e0e\u9000\u6b3e<\/a>\u3002<\/p><\/div><\/details>\n  <details><summary>\u5546\u54c1\u5230\u8d27\u65f6\u635f\u574f\u4e86<\/summary><div class=\"pk-p-ans\"><p>\u8bf7\u5c3d\u5feb\uff08\u6700\u597d\u5728 48 \u5c0f\u65f6\u5185\uff09\u5e26\u4e0a\u8ba2\u5355\u53f7\u548c\u51e0\u5f20\u7167\u7247\u8054\u7cfb\u6211\u4eec\u3002\u6211\u4eec\u4f1a\u7ed9\u4f60\u6362\u8d27\u6216\u9000\u6b3e\uff0c\u4e0d\u9700\u8981\u4f60\u627f\u62c5\u4efb\u4f55\u8d39\u7528\u3002<\/p><\/div><\/details>\n  <details><summary>\u4fdd\u4fee\u591a\u4e45\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u6240\u6709\u5546\u54c1\u90fd\u4eab\u6709 <strong>24 \u4e2a\u6708\u6cd5\u5b9a\u4fdd\u4fee<\/strong>\u3002\u8be6\u60c5\u89c1<a href=\"\/garanzia\/\">\u5546\u54c1\u4fdd\u4fee<\/a>\u9875\u9762\u3002<\/p><\/div><\/details>\n<\/section>\n<section id=\"zh-tech\">\n  <h2>\u624b\u673a\u548c\u6570\u7801\u4ea7\u54c1<\/h2>\n  <details><summary>\u624b\u673a\u662f\u5168\u65b0\u6b63\u54c1\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u662f\u7684\uff1a\u6211\u4eec\u53ea\u9500\u552e\u5168\u65b0\u3001\u6b63\u54c1\u3001\u672a\u62c6\u5c01\u7684\u5546\u54c1\uff0c\u5e76\u4eab\u6709 24 \u4e2a\u6708\u6cd5\u5b9a\u4fdd\u4fee\u3002<\/p><\/div><\/details>\n  <details><summary>\u624b\u673a\u80fd\u5728\u610f\u5927\u5229\u7684\u7f51\u7edc\u4f7f\u7528\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u53ef\u4ee5\uff0c\u6240\u6709\u5728\u552e\u673a\u578b\u90fd\u652f\u6301\u610f\u5927\u5229\u8fd0\u8425\u5546\uff0c\u652f\u6301 4G\uff1b\u5546\u54c1\u9875\u9762\u6ce8\u660e\u7684\u673a\u578b\u8fd8\u652f\u6301 5G\u3002<\/p><\/div><\/details>\n  <details><summary>\u5305\u88c5\u91cc\u6709\u5145\u7535\u5668\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u53d6\u51b3\u4e8e\u578b\u53f7\uff1a\u5f88\u591a\u5382\u5546\u5df2\u7ecf\u4e0d\u518d\u9644\u5e26\u5145\u7535\u5668\u3002\u5546\u54c1\u9875\u9762\u7684\u300c\u5305\u88c5\u6e05\u5355\u300d\u91cc\u90fd\u4f1a\u5199\u660e\u3002<\/p><\/div><\/details>\n<\/section>\n<section id=\"zh-software\">\n  <h2>\u8f6f\u4ef6\u6388\u6743<\/h2>\n  <details><summary>\u600e\u4e48\u6536\u5230\u6388\u6743\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u901a\u8fc7\u90ae\u4ef6\uff0c\u901a\u5e38\u5728\u4ed8\u6b3e\u540e<strong>\u51e0\u5206\u949f\u5185<\/strong>\u6536\u5230\u3002\u4e5f\u53ef\u4ee5\u5728\u8d26\u6237\u7684\u300c\u6211\u7684\u8ba2\u5355\u300d\u4e2d\u627e\u5230\u3002<\/p><\/div><\/details>\n  <details><summary>\u6388\u6743\u662f\u6b63\u7248\u7684\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u662f\u7684\uff0c\u90fd\u662f\u6b63\u7248\u6388\u6743\u3002\u6fc0\u6d3b\u548c\u4f7f\u7528\u7684\u8be6\u7ec6\u8bf4\u660e\u8bf7\u9605\u8bfb<a href=\"\/condizioni-licenze-software\/\">\u8f6f\u4ef6\u6388\u6743\u6761\u6b3e<\/a>\u3002<\/p><\/div><\/details>\n  <details><summary>\u6fc0\u6d3b\u7801\u65e0\u6cd5\u4f7f\u7528\u600e\u4e48\u529e\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u8bf7\u5e26\u4e0a\u8ba2\u5355\u53f7\u548c\u9519\u8bef\u622a\u56fe\u8054\u7cfb\u6211\u4eec\uff1a\u6838\u5b9e\u540e\u6211\u4eec\u4f1a\u53d1\u9001\u65b0\u7684\u6fc0\u6d3b\u7801\uff0c\u6216\u8005\u7ed9\u4f60\u9000\u6b3e\u3002<\/p><\/div><\/details>\n  <details><summary>\u6388\u6743\u53ef\u4ee5\u9000\u5417\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u6fc0\u6d3b\u7801\u53d1\u9001\u540e\uff0c\u5982\u679c\u4f60\u5728\u7ed3\u8d26\u65f6\u9009\u62e9\u4e86\u7acb\u5373\u53d1\u9001\u5e76\u540c\u610f\u653e\u5f03\u65e0\u7406\u7531\u9000\u8d27\u6743\uff0c\u6388\u6743\u5c31\u4e0d\u80fd\u9000\u3002\u4e0d\u8fc7\u5728\u6fc0\u6d3b\u7801\u53d1\u9001\u4e4b\u524d\uff0c\u4f60\u53ef\u4ee5\u53d6\u6d88\u8ba2\u5355\u3002<\/p><\/div><\/details>\n<\/section>\n<section id=\"zh-account\">\n  <h2>\u8d26\u6237\u4e0e\u79ef\u5206<\/h2>\n  <details><summary>\u79ef\u5206\u600e\u4e48\u7528\uff1f<\/summary><div class=\"pk-p-ans\"><p>\u6ce8\u518c\u5373\u9001 <strong>50 \u79ef\u5206<\/strong>\uff0c\u6bcf\u6b21\u4e0b\u5355\u8fd8\u80fd\u83b7\u5f97\u79ef\u5206\u3002\u79ef\u5206\u53ef\u4ee5\u5728\u4e4b\u540e\u7684\u8d2d\u7269\u4e2d\u62b5\u6263\u3002<\/p><\/div><\/details>\n  <details><summary>\u5fd8\u8bb0\u5bc6\u7801\u4e86<\/summary><div class=\"pk-p-ans\"><p>\u5728<a href=\"\/mio-account\/\">\u6211\u7684\u8d26\u6237<\/a>\u9875\u9762\u70b9\u51fb\u300c\u5fd8\u8bb0\u5bc6\u7801\uff1f\u300d\uff0c\u7136\u540e\u6309\u7167\u90ae\u4ef6\u4e2d\u7684\u94fe\u63a5\u64cd\u4f5c\u3002<\/p><\/div><\/details>\n<\/section>\n\n    <\/div>\n  <\/div>\n\n  <div class=\"pk-p-help\"><div class=\"pk-p-in pk-p-help-in\">\n    <div><h2>\u6ca1\u6709\u627e\u5230\u7b54\u6848\uff1f<\/h2><p>\u8054\u7cfb\u6211\u4eec\uff1a\u5468\u4e00\u81f3\u5468\u4e94\u90fd\u4f1a\u56de\u590d\u3002<\/p><\/div>\n    <div class=\"pk-p-btns\"><a class=\"pk-p-btn\" href=\"\/contatti\/\">\u8054\u7cfb\u6211\u4eec<\/a><a class=\"pk-p-btn pk-p-btn-o\" href=\"\/faq\/\">\u5e38\u89c1\u95ee\u9898<\/a><\/div>\n  <\/div><\/div>\n<\/div>\n<\/div>\n\n<style>\n.pk-p{\n  --pk-paper:#F4EFE6; --pk-paper2:#EAE2D4; --pk-ink:#17140F; --pk-ink2:#4A443A; --pk-red:#C8361C; --pk-green:#2F3A26; --pk-line:rgba(23,20,15,.14);\n  --pk-serif:'Fraunces',Georgia,'Times New Roman','Songti SC','Noto Serif SC','SimSun',serif;\n  --pk-sans:'Manrope',system-ui,-apple-system,'Segoe UI','PingFang SC','Hiragino Sans GB','Microsoft YaHei','Noto Sans SC',sans-serif;\n  background:var(--pk-paper);color:var(--pk-ink);font-family:var(--pk-sans);font-size:16px;line-height:1.65;-webkit-font-smoothing:antialiased;overflow:hidden;overflow:clip;\n}\n.pk-p *,.pk-p *::before,.pk-p *::after{box-sizing:border-box}\n.pk-p.is-full{width:100vw;margin-left:calc(50% - 50vw)}\n.pk-full-host{overflow:visible!important}\n.pk-notop{padding-top:0!important;margin-top:0!important}\n.pk-p p{margin:0 0 14px!important;color:var(--pk-ink2)!important}\n.pk-p a{color:var(--pk-red)!important;text-decoration:underline;text-underline-offset:3px}\n.pk-p a:hover{color:var(--pk-ink)!important}\n.pk-p strong{color:var(--pk-ink);font-weight:700}\n.pk-p h1,.pk-p h2,.pk-p h3{font-family:var(--pk-serif)!important;font-weight:400!important;color:var(--pk-ink)!important;text-transform:none!important;letter-spacing:-.01em!important;margin:0}\n.pk-p ul,.pk-p ol{margin:0 0 16px!important;padding-left:22px!important;color:var(--pk-ink2)}\n.pk-p li{margin:0 0 8px!important}\n.pk-p button{padding:0!important;margin:0!important;min-width:0!important;min-height:0!important;line-height:1.3!important;text-transform:none!important;letter-spacing:0!important;box-shadow:none!important;border:0!important;border-radius:0!important;background:none!important;color:inherit!important;font-family:var(--pk-sans)!important;cursor:pointer;width:auto!important;height:auto!important}\n.pk-p .pk-p-in{max-width:1180px;margin:0 auto;padding:0 28px}\n\n\/* intestazione *\/\n.pk-p .pk-p-hero{padding:72px 0 46px;border-bottom:1px solid var(--pk-ink)}\n.pk-p .pk-p-kick{font-size:12px;font-weight:700;letter-spacing:.18em;text-transform:uppercase;color:var(--pk-red)!important;margin-bottom:18px!important}\n.pk-p h1{font-size:clamp(38px,5vw,64px)!important;line-height:1.03!important}\n.pk-p h1 em{font-style:italic;color:var(--pk-red)}\n.pk-p .pk-p-lead{font-size:18px;max-width:640px;margin-top:20px!important}\n.pk-p .pk-p-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));margin-top:38px;border-top:1px solid var(--pk-line)}\n.pk-p .pk-p-fact{padding:22px 22px 0 0}\n.pk-p .pk-p-fact+.pk-p-fact{padding-left:22px;border-left:1px solid var(--pk-line)}\n.pk-p .pk-p-fact b{display:block;font-family:var(--pk-serif);font-weight:400;font-size:28px;line-height:1.1;color:var(--pk-ink)}\n.pk-p .pk-p-fact span{font-size:14px;color:var(--pk-ink2)}\n\n\/* corpo *\/\n.pk-p .pk-p-body{display:grid;grid-template-columns:230px minmax(0,1fr);gap:64px;padding-top:56px;padding-bottom:80px}\n.pk-p .pk-p-toc{position:sticky;top:var(--pk-toc-top,190px);align-self:start}\n.pk-p .pk-p-toc p{font-size:11px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--pk-ink)!important;margin-bottom:12px!important}\n.pk-p .pk-p-toc a{display:block;padding:7px 0 7px 14px;border-left:2px solid var(--pk-line);font-size:14px;color:var(--pk-ink2)!important;text-decoration:none;transition:border-color .2s,color .2s}\n.pk-p .pk-p-toc a:hover,.pk-p .pk-p-toc a.is-cur{border-color:var(--pk-red);color:var(--pk-ink)!important}\n.pk-p .pk-p-art{max-width:760px}\n.pk-p .pk-p-art section{scroll-margin-top:190px;padding-bottom:40px;margin-bottom:40px;border-bottom:1px solid var(--pk-line)}\n.pk-p .pk-p-art section:last-child{border-bottom:0;margin-bottom:0}\n.pk-p .pk-p-art h2{font-size:clamp(26px,3vw,34px)!important;line-height:1.15!important;margin-bottom:18px!important}\n.pk-p .pk-p-art h3{font-size:20px!important;line-height:1.25!important;margin:24px 0 10px!important}\n\n\/* tabella *\/\n.pk-p table{width:100%;border-collapse:collapse;margin:6px 0 18px;font-size:15px;background:#fff}\n.pk-p th,.pk-p td{text-align:left;padding:14px 16px;border-bottom:1px solid var(--pk-line);color:var(--pk-ink2)}\n.pk-p th{font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--pk-ink);background:var(--pk-paper2)}\n.pk-p td b{color:var(--pk-ink)}\n\n\/* riquadri *\/\n.pk-p .pk-p-box{background:#fff;border-left:4px solid var(--pk-ink);padding:18px 20px;margin:6px 0 18px}\n.pk-p .pk-p-box p:last-child{margin-bottom:0!important}\n.pk-p .pk-p-box-red{border-color:var(--pk-red)}\n.pk-p .pk-p-box-green{border-color:var(--pk-green)}\n.pk-p .pk-p-box-t{font-size:12px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--pk-ink)!important;margin-bottom:6px!important}\n\n\/* passaggi *\/\n.pk-p .pk-p-steps{list-style:none!important;padding:0!important;counter-reset:pk;margin:6px 0 18px!important}\n.pk-p .pk-p-steps li{counter-increment:pk;position:relative;padding:4px 0 14px 56px!important;margin:0!important}\n.pk-p .pk-p-steps li::before{content:counter(pk,decimal-leading-zero);position:absolute;left:0;top:0;font-family:var(--pk-serif);font-style:italic;font-size:28px;line-height:1;color:var(--pk-red)}\n.pk-p .pk-p-steps li b{display:block;color:var(--pk-ink);margin-bottom:2px}\n\n\/* faq *\/\n.pk-p .pk-p-search{position:relative;margin:0 0 30px}\n.pk-p .pk-p-search input{width:100%!important;height:54px!important;border:1.5px solid var(--pk-ink)!important;background:#fff!important;padding:0 18px 0 50px!important;font-size:16px!important;border-radius:0!important;box-shadow:none!important;margin:0!important;color:var(--pk-ink)!important;font-family:var(--pk-sans)!important}\n.pk-p .pk-p-search svg{position:absolute;left:18px;top:50%;width:20px;height:20px;transform:translateY(-50%);fill:none;stroke:var(--pk-ink);stroke-width:1.8;stroke-linecap:round}\n.pk-p .pk-p-none{display:none;padding:18px 20px;background:#fff}\n.pk-p details{border-bottom:1px solid var(--pk-line)}\n.pk-p details:first-of-type{border-top:1px solid var(--pk-line)}\n.pk-p summary{list-style:none;cursor:pointer;display:flex;justify-content:space-between;gap:20px;align-items:center;padding:18px 0;font-size:17px;font-weight:600;color:var(--pk-ink)}\n.pk-p summary::-webkit-details-marker{display:none}\n.pk-p summary::after{content:\"+\";flex:0 0 30px;height:30px;border:1px solid var(--pk-ink);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:400;transition:transform .25s,background .2s,color .2s}\n.pk-p details[open] summary::after{transform:rotate(45deg);background:var(--pk-ink);color:var(--pk-paper)}\n.pk-p details .pk-p-ans{padding:0 46px 14px 0}\n\n\/* modulo tracciamento WooCommerce *\/\n.pk-p .pk-p-track{background:#fff;padding:30px;border-top:4px solid var(--pk-ink);margin:6px 0 24px}\n.pk-p .pk-p-track form.track_order>p:first-child{color:var(--pk-ink2)!important}\n.pk-p .pk-p-track .form-row{width:100%!important;float:none!important;margin:0 0 16px!important;padding:0!important}\n.pk-p .pk-p-track label{display:block;font-size:12px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--pk-ink);margin-bottom:6px}\n.pk-p .pk-p-track input.input-text{width:100%!important;height:50px!important;border:1.5px solid var(--pk-ink)!important;border-radius:0!important;padding:0 16px!important;background:#fff!important;box-shadow:none!important}\n.pk-p .pk-p-track button[type=submit],.pk-p .pk-p-track .button{display:inline-flex!important;align-items:center;justify-content:center;height:50px!important;padding:0 28px!important;background:var(--pk-ink)!important;color:var(--pk-paper)!important;font-size:14px!important;font-weight:700!important;letter-spacing:.04em!important}\n.pk-p .pk-p-track button[type=submit]:hover{background:var(--pk-red)!important}\n.pk-p .pk-p-track .clear{clear:both}\n\n\/* aiuto *\/\n.pk-p .pk-p-help{background:var(--pk-ink);color:var(--pk-paper)}\n.pk-p .pk-p-help-in{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:20px;padding-top:44px;padding-bottom:44px}\n.pk-p .pk-p-help h2{color:var(--pk-paper)!important;font-size:clamp(26px,3vw,36px)!important}\n.pk-p .pk-p-help p{color:rgba(244,239,230,.7)!important;margin:6px 0 0!important}\n.pk-p .pk-p-btns{display:flex;flex-wrap:wrap;gap:10px}\n.pk-p .pk-p-btn{display:inline-flex;align-items:center;height:50px;padding:0 24px;font-size:14px;font-weight:700;text-decoration:none!important;background:var(--pk-red);color:#fff!important;transition:background .2s}\n.pk-p .pk-p-btn:hover{background:#a92c15}\n.pk-p .pk-p-btn-o{background:transparent;border:1px solid rgba(244,239,230,.5)}\n.pk-p .pk-p-btn-o:hover{background:var(--pk-paper);color:var(--pk-ink)!important}\n\n@media (max-width:900px){\n  .pk-p 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